November 16, 2011
You talked, and we listened. Now you can access your billing account over the phone on our brand new customer service phone system, 24 hours a day!
This new system gives you more flexibility in managing your account, with great features like making payments, verifying payments made, checking your account balance, ordering Pay-Per-View services and events, and even troubleshooting your equipment. This automated system operates 24 hours a day, for your convenience.
Astound's new phone payment service can be accessed the same way as the old one- just follow the prompts when you call. You will be required to enter your phone number and zip code to access these great features. It's just one of the many ways we're trying to make things better for our customers.