Agreements & Policies

Equal Employment Opportunity

Astound is proud to be an equal opportunity employer. The people at Astound are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Astound to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.

In compliance with FCC regulations regarding Equal Employment Opportunity disclosures, you may view WaveDivision Holdings's FCC EEO Public File Reports here:
Port Orchard, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; La Conner, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Port Angeles, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Kirkland, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Portland, OR 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Concord, CA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; San Mateo, CA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Rocklin, CA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; West Sacramento, CA 2010-2011,2009-2010, 2008-2009, 2007-2008, Form 396-C. Also available to view: 2007 EEO Compliance Certificates.

Legal / Law Enforcement
Copyright Infringement

In accordance with the Digital Millennium Copyright Act, Astound has designated an agent to receive any notifications of copyright infringement.

Designated agent to receive notifications of claimed copyright infringement:
Steve Mount
Astound
401 Kirkland Parkplace, Suite 500
Kirkland, WA 98033
(425) 576-8200
Email: wavecable@wavecable.com

Closed Captioning Issues

To report an immediate technical issue regarding closed captioning, please call 1-800-427-8686 or submit a Technical Support Request online.

Designated agent to receive closed captioning complaints:
Jeremy Rifkin
Associate Counsel, Business and Legal Affairs
Astound
401 Kirkland Parkplace, Suite 500
Kirkland, WA 98033
(866) 505-3929
Email: closedcaptioningissues@wavebroadband.com

Contacts for Local Number Portability Matters

If you have any questions regarding Local Number Portability matters, please call 1-800-427-8686 or submit a Technical Support Request online. For escalating a Local Number Portability issue, please contact, in order:

  1. Phone Support
    (425) 896-1919
    phonesupport@wavebroadband.com
  2. Des Markert
    (425) 896-1885
    dmarkert@wavebroadband.com
  3. Kirstin Swanson
    (425) 896-1947
    Email: kswanson@wavebroadband.com

Internet Usage Policies
Subscriber Agreements
Privacy Policy
FCC Public Inspection File
California Privacy Rights

California Civil Code Section 1798.83, also known as S.B. 27, allows our California customers to request certain information regarding our disclosures in the prior calendar year, if any, of personally identifiable information to third parties for their own direct marketing purposes. To make such a request, please contact us at either dvonmoritz@wavebroadband.com or Legal Dept., WaveDivision Holdings, LLC, 401 Kirkland Parkplace, Suite 500, Kirkland, WA 98033, and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within thirty days of receipt.

For more information on Astound's Network Management Practices, please go here.