Agreements & Policies

Astound is proud to be an equal opportunity employer. The people at Astound are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Astound to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.

In compliance with FCC regulations regarding Equal Employment Opportunity disclosures, you may view WaveDivision Holdings's FCC EEO Public File Reports here:
Port Orchard, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; La Conner, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Port Angeles, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Kirkland, WA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Portland, OR 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Concord, CA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; San Mateo, CA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; Rocklin, CA 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C; West Sacramento, CA 2010-2011,2009-2010, 2008-2009, 2007-2008, Form 396-C. Also available to view: 2007 EEO Compliance Certificates.

Service Information for Subpoenas, Search Warrants, Court Orders & Similar Requests

In accordance with the Digital Millennium Copyright Act, Astound has designated an agent to receive any notifications of copyright infringement.

Designated agent to receive notifications of claimed copyright infringement:
Steve Mount
Astound
401 Kirkland Parkplace, Suite 500
Kirkland, WA 98033
(425) 576-8200
Email: wavecable@wavecable.com

To report an immediate technical issue regarding closed captioning, please call 1-800-427-8686 or submit a Technical Support Request online.

Designated agent to receive closed captioning complaints:
Jeremy Rifkin
Associate Counsel, Business and Legal Affairs
Astound
401 Kirkland Parkplace, Suite 500
Kirkland, WA 98033
(866) 505-3929
Email: closedcaptioningissues@wavebroadband.com

If you have any questions regarding Local Number Portability matters, please call 1-800-427-8686 or submit a Technical Support Request online. For escalating a Local Number Portability issue, please contact, in order:

1. Phone Support
   (425) 896-1919
   phonesupport@wavebroadband.com
2. Des Markert
   (425) 896-1885
   dmarkert@wavebroadband.com
3. Kirstin Swanson
   (425) 896-1947
   Email: kswanson@wavebroadband.com

• Astound.net Visitor Agreement
• Astound Internet Service Acceptable Use Policy
• Bandwidth Limitations and Other Important Terms of Use
• Data Transfer Usage Policy

• Astound Residential Services Subscriber Agreement
• Astound Business Services Subscriber Agreement

• Astound Privacy Policy

• Locations where FCC Public Inspection File may be accessed