Digital Video Recorder (DVR) FAQs

Can I record content from my DVR onto a DVD?

No. Content recorded to your DVR has copy protection, which keeps the content from being recorded by or to another device.

Does the DVR require a connection to a phone line, or an ethernet connection?

No, the DVR and application uses the existing coaxial cable connection. No extra phone lines or network components are needed.

I hear noise coming from my DVR- is that normal?

Yes, the hard drive within the DVR occasionally makes a non-disruptive amount of noise while recording. If unusual, or very loud, noises occur, please contact out technical support representatives at 1-866-928-3123

Can I remove the hard drive and view or copy the recordings elsewhere?

No. All the DVR recordings are encrypted and cannot be digitally copied or viewed in another device.

How many hours of TV programming can I store on my DVR?

The hard drive capacity of every DVR varies by receiver model number. For more information on what your specific DVR hard drive capacity is, please consult your receiver's equipment guide. Note that high-definition programming takes up more space on your DVR than standard-definition programming does.

Can the DVR record and playback High Definition programs?

Yes, but only if you have an HDTV with the proper connections.

Can I attach my own external hard drive to an Astound DVR?

At this time, our DVRs do not support this function. However, we are looking into providing this as an added feature in the future.

Do Parental Controls carry over to DVR recordings?

Yes, if you block programs, those settings are carried over to DVR recordings. For example, if you decide to block all programs with a certain rating, programs with that rating will still be recorded, but you cannot play them back until you enter the correct PIN.

How long can I pause live TV?

Your DVR has a recording buffer that can temporarily store live programming. After being on pause for an hour, or once your DVR's recording buffer is full, the program will resume playing from the point at which it was paused. Please note that the pause time may vary depending on whether the programming is in standard definition, or high definition.

Can I record TV On Demand and Pay-Per-View programs on my DVR?

You cannot record TV On Demand programming, as recording is not available for that channel. However, you can record Pay-Per-View programming, if you have first purchased the event. In that case, wait for it to begin playing, and then record it like any other live program. You cannot setup a Pay-Per-View event to record in the future.

How will I know when I'm almost out of recording space?

When you try to schedule the next recording, a warning will appear on the Confirm Recording screen. Also, you can see what percentage of recording space you have used by accessing the list of recorded programs on your DVR.

Do I have to press the remote Stop button to stop recording the program when it ends?

No, the recording will automatically stop based on the program run times that you specified on the recording confirmation screen.

Do I have to rewind to the beginning to record a program I've been tuned to since its start?

No, if you have been tuned to the program since the beginning, and the program is one hour or less into its airing, just press Record from any point in the program and you will get the entire program.

Does Astound gather information from what I'm watching or from what I'm recording?

No. We respect your privacy and do not gather or report information on customer viewing habits.

How many channels can I record at one time?

You can record two channels at one time. While recording two live shows, you can also play back one pre-recorded show.

What does the red light mean on the front of the receiver?

The red light means that either a recording is currently in progress, or that there is a message for you regarding your service. Once you check your messages on the receiver, the red light will disappear. To check your messages, go to the receiver's main menu, scroll through the features listed and select "Messages".