Home Phone Calling Features

Concord and Walnut Creek Calling Features

Cancel Call Waiting (*70)

Turns off call waiting on a per-call basis. Enter the code before making the call.

Cancel Caller ID (*67)

Turns off caller ID information transmitted for outgoing calls on a per-call basis. Enter the code before making the call.

Disable OUTBOUND Caller ID Block (*82)

Turn off Caller ID Privacy on a per call basis. Enter the code before making the call.

This feature is used if you have caller ID privacy set as a permanent feature on your Astound Phone. You will receive a message when calling an individual that does not accept anonymous calls. Simply hang up, dial *82 and try again.

Disable INBOUND Caller ID Block (*85)

The customer will not see any caller ID information when receiving a call.

*65 will re-enable the feature if it has been disabled using *85. Please note: *65 will only enable from a disabled state. It cannot activate the caller ID feature.

Repeat Dial (*66)

If you receive a busy signal you can hang up, pick up the receiver again and dial *66. The system will continue to call the last number you dialed for up to 30 minutes. Once that line is free, your phone will ring with a distinctive ring to notify you. You may continue to make and receive phone calls normally while this feature is activated.

Cancel Repeat Dial (*86) disables repeat dial before the 30 minute time frame is over.

Call Forward (*72)

Forwards incoming calls to another telephone number. After the tone, enter the number to forward incoming calls to. That number will then ring. When the call is answered, forwarding will be activated. If the call is not answered, repeat these steps within two minutes to activate.

Note: If you forward calls to a long distance number, long distance charges may apply depending on your service agreement.

Cancel Call Forward (*73) disables call forward.

Anonymous Call Rejection (*77)

Automatically blocks numbers that have disabled their caller ID information. They will hear a message that you are not receiving anonymous calls with instructions on how to disable their caller ID privacy.

Cancel Anonymous Call Rejection (*87) disables anonymous call rejection.

Three Way Calling

Allows you to bridge together two lines in addition to your own so that three separate individuals can speak on a single call.

  • While on a call with one of the individuals you wish to conference with, press the receiver button (as though hanging up) for one second. You will get a dial tone and the other caller will be put on hold.
  • Dial the number of the third party. When you get an answer, press the receiver button briefly again and all three parties will be connected. If the third party does not answer the phone, press the receiver button two times to cancel. You will still be connected to the first call.
  • When either of the people you called hangs up, you remain connected to the other person. When you hang up, everyone is disconnected.
Note: Some phones have a "flash" or "link" button. Use this instead of the receiver button to change lines. While using three way calling, call waiting is unavailable.

San Francisco and Peninsula Calling Features

    For packages purchased after 9/16/08: For packages purchased before 9/16/08:
    The calling features listed below are included with Unlimited Astound Phone, or can be added to Basic Astound Phone for an additional monthly charge. You may choose up to five of the phone features listed below, for a monthly service charge. Using any features that are not in your "pick 5" options will result in a per-use fee. Features that remain active on your line, such as Call Block or Priority Call, will result in the per-use fee being billed to your account for each day it is active.
Voice Mail Features

Packages Purchased After 9/16/08 Packages Purchased Before 9/16/08
  • Messages can be up to 4 minutes in length
  • You can store up to 30 messages or 120 minutes worth of messages
  • Messages can be saved for up to 30 days
  • Basic Voice Mail provides one mailbox capable of storing up to 20 messages, each two minutes in length.
  • Value Voice Mail provides one mailbox capable of storing up to 30 messages, each two minutes in length.
  • Family Voice Mail provides up to four mailboxes capable of storing up to 20 messages, each two minutes in length.
  • Greeting Only provides one mailbox with a personal recorded greeting; callers are not capable of leaving a voice mail.

Call Forwarding Features

Call Forward - Busy Line is a fixed call forward that automatically routes all incoming calls to another number when your line is busy.

Call Forward - Don't Answer is a fixed call forward that automatically routes all incoming calls to another number when not answered after a predetermined number of rings.

Call Forward - Busy Line/Don't Answer is a fixed call forward that automatically routes all incoming calls to another number when the line is busy or unanswered.

Call Forward Variable (*72) is activated from your handset rather than as a fixed call forward arrangement. All incoming calls will be forwarded regardless of if the line is busy or unanswered.

  • Dial *72
  • At prompt, enter phone number to forward calls to. That line will then ring.
  • If the line is answered, call forwarding will be activated. If the call is not answered, repeat these steps a second time within two minutes to activate.

Disable Call Forward Variable (*73)

Call Forward Deluxe allows you to setup Call Forward Variable from anywhere in the world, or change the number where your phone calls are being forwarded to.

  • Dial 1-650-273-0095 (Toll-free alternative: Dial 1-877-858-7223. At dial tone, enter 858-7222)
  • At the prompt, enter your Astound phone number followed by #
  • When prompted, enter your PIN (9999) followed by #
  • When asked for the access code, enter *72 if you are activating this feature or *73 if you are deactivating it
  • After 3 beeps, enter the phone number you wish to have your calls forwarded to (including 1 + area code)
  • After 2 beeps, enter the phone number a second time, then call forwarding will be activated.

Select Call Forward (*63) selects a maximum of ten telephone numbers for forwarding to another location.

Disable Select Call Forward (*83)

Automatic Dialing Features

Repeat Call (*66) allows you to automatically redial the last number you dialed in which you received a busy signal. The system will continue to dial that number for up to 30 minutes. When the line is available, your phone will make a distinctive ring.

Disable Repeat Call (*86)

Call Return (*69) provides the name, number, date and time of your last incoming telephone call. The system will then give you the option of returning that call. If the line is busy, the system will continue to call the number every 40 seconds for 30 minutes. When the line is available, your phone will make a distinctive ring. (This feature will not work if the caller blocked the caller ID information)

Disable Call Return (*89)

Speed Dial 8 (*74) stores up to eight unique numbers for convenience and speed. It is as easy as pressing a one-digit number followed by the # key. Adding a new number on speed dial automatically replaces the previously saved number.

  • Pick up the line and listen for the dial tone
  • Dial *74 and listen for a second dial tone (there is no automated service to walk you through setting up speed dial)
  • Enter a one-digit code from 2 to 9, followed by the local or long-distance number you want to store exactly how you would need to dial it to make the call

Deactivate Speed Dial 8: To remove a number from your speed call list, you must replace it with another number.

Speed Dial 30 (*75) stores up to thirty unique numbers for convenience and speed. It is as easy as pressing a one-digit number followed by the # key. Adding a new number on speed dial automatically replaces the previously saved number.

  • Pick up the line and listen for the dial tone
  • Dial *75 and listen for a second dial tone (there is no automated service to walk you through setting up speed dial)
  • Enter a one-digit code from 20 to 49, followed by the local or long-distance number you want to store exactly how you would need to dial it to make the call

Deactivate Speed Dial 8: To remove a number from your speed call list, you must replace it with another number.

Privacy Protection Features

Anonymous Call Rejection (*77) blocks calls from people who do not allow their name or number to appear in your caller ID display. Callers will hear a message that you do not allow blocked calls. This feature will not work with telemarketing firm calls.

Deactivate Anonymous Call Rejection (*87)

Call Block (*60) blocks calls from as many as 10 numbers in your calling area. Callers will hear a message saying that you're not accepting calls from their number at this time. After receiving a call from someone you wish to block, simply pick up the receiver immediately after the unwanted call and dial *60. This feature will not work for 800 numbers, such as telemarketing auto-dialers or any caller who is calling from a phone system with multiple lines.
Note: Not compatible with Remote Call Forward

Deactivate Call Block (*80)

Caller ID Blocking (*67) is used to prevent your telephone number and/or name from appearing on the caller ID display of the party you are calling. This service is active at all times when the feature is part of your monthly subscription.

Deactivate Caller ID Blocking (*82)

Caller ID Features (requires caller ID box or compatible phone)

Call Waiting ID lets you know the telephone number of the person calling you, even if you are already on the line with another caller.

Call Waiting ID Deluxe lets you know the telephone number and name of the person calling you, even if you are already on the line with another caller.

Caller ID lets you know the telephone number of the person calling you when you are not on another call.

Caller ID Deluxe lets you know the telephone number and name of the person calling you when you are not on another call.

Priority Call (*61) allows you to be notified by a distinctive audible signal when you receive a call from one of ten pre-specified telephone numbers. Simply dial *61 and listen for instructions.

Deactivate Priority Call (*81)

Selective Call Acceptance (*64) lets you choose up to 10 people you would like to hear from. Everyone else will hear a message stating that you are not receiving calls at this time. This feature is available as a monthly subscription only.

Deactivate Selective Call Acceptance (*84)

Distinctive Ring allows you to have 2 to 3 separate telephone numbers assigned to one local number. Each line will have a distinctive ring pattern that will enable you to determine which number is being dialed. If you have the Call Waiting feature, the tone will match the distinctive ring patterns.

Call Waiting Fax Ring

This feature is used in combination with Call Waiting and Distinctive Ring. It is designed for customers who have a separate line for their fax line, so that the fax line does not beep call waiting. You must have the number that will be your fax line designated before activating this feature.

Call Waiting

Call Waiting lets you know with a audible tone when someone is trying to call you while you are already on the phone. Simply put the first call on hold by pressing the receiver button. You can switch between the two calls as often as you like, and each call is private and cannot be heard by the other line.

Call Hunting

If an incoming call detects a busy signal, the system will hunt for the next available line. When Call Hunting and Call Forwarding are installed on the same line, Call Forwarding takes precedence over Call Hunting. This feature is not compatible with Call Waiting.

Three Way Calling

This feature allows you to bridge together two lines in addition to your own, so that three separate individuals can speak on a single call.

  • While on a call with one of the individuals you wish to conference with, press the receiver button (as though hanging up) for one second. You will get a dial tone and the other caller will be put on hold.
  • Dial the number of the third party. When you get an answer, press the receiver button briefly again and all three parties will be connected. If the third party does not answer the phone, press the receiver button two times to cancel. You will still be connected to the first call.
  • When either of the people you called hangs up, you remain connected to the other person. When you hang up, everyone is disconnected.

Note: Some phones have a "flash" or "link" button. Use this instead of the receiver button to change lines. While using three way calling, call waiting is unavailable.