Enhanced Voice Mail Help

For Concord and Walnut Creek

Astound Phone Portal
Phone Packages Purchased After 4/14/09 Phone Packages Purchased Before 4/14/09
Visit our online Astound Phone Portal at MyAstoundPhone.net to:
  • Check voice mail messages online
  • Manage your Astound Phone features
  • Get email alerts when you receive voicemails

For more information on using the Astound Phone Portal, see the Astound Portal Help page.

If your current phone package was set up before 4/14/09 and you are interested in the Astound Phone Portal, please call 1-800-427-8686 to see how you can switch to one of our newer phone packages.

How to Set Up Your Voice Mailbox
Phone Packages Purchased After 10/14/08 Phone Packages Purchased Before 10/14/08
  • Dial your own 10-digit phone number from your home phone, or dial *9.
  • You will be asked to enter your password. This will be the last 4 digits of your telephone number until it's changed during the setup procedure.
  • You will hear detailed instructions for changing your password, recording your greeting, and more.
  • Dial the Voice Mail Access Number

    Concord customers call: 925-459-9544
    Walnut Creek customers call: 925-465-9544

  • When prompted, enter your own 10-digit phone number.
  • Press the star (*) key during the greeting.
  • Enter the temporary pass code for first-time access of 1234.
  • Record your name. This is used when you call the system so it can address you by name.
  • Record your personal greeting.
Accessing Voice Mailbox from Home
Phone Packages Purchased After 10/14/08 Phone Packages Purchased Before 10/14/08
  • Dial your own 10-digit phone number from your home phone, or dial *9.
  • Enter your password when prompted.
  • Dial the Voice Mail Access Number

    Concord customers call: 925-459-9544
    Walnut Creek customers call: 925-465-9544

  • When prompted, enter your own 10-digit phone number.
  • Press the star (*) key during the greeting.
  • Enter your passcode when prompted. Your temporary passcode for first-time access is 1234.
Accessing Voice Mailbox Away from Home
Phone Packages Purchased After 10/14/08 Phone Packages Purchased Before 10/14/08
  • Dial your own 10-digit phone number.
  • When the greeting begins, press the star (*) key.
  • Enter your password when prompted.
  • Dial your local Voice Mail Access Number

    Concord customers call: 925-459-9544
    Walnut Creek customers call: 925-465-9544

  • Enter your 10-digit phone number.
  • When the greeting begins, press the star (*) key.
Message Playback Information
Phone Packages Purchased
After 4/14/09
Phone Packages Purchased
10/14/08 - 4/13/09
Phone Packages Purchased
Before 10/14/08
  • Press (77) to rewind 5 seconds
  • Press (99) to fast-forward 5 seconds
  • Press (#) to keep current message and skip to next message
  • Press (3) to delete current message
  • Press (*) to rewind 5 seconds
  • Press (#) to fast-forward 8 seconds
  • Press (5) to keep current message and skip to next message
  • Press (3) to delete current message
  • Press (*) to rewind 5 seconds
  • Press (#) to fast-forward 5 seconds
  • Press (7) to replay the message
  • Press (5) to keep the message
  • Press (8) to skip to next message
  • Press (3) to discard current message
Message Indicator

If you have a new voicemail, the line will have a "staggered" dial tone when you pick up the line. This will continue until you have called and checked your voicemail.

For San Francisco and Peninsula

Astound Phone Portal
Phone Packages Purchased After 4/14/09 Phone Packages Purchased Before 4/14/09
Visit our online Astound Phone Portal at MyAstoundPhone.net to:
  • Check voice mail messages online
  • Manage your Astound Phone features
  • Get email alerts when you receive voicemails

For more information on using the Astound Phone Portal, see the Astound Portal Help page.

If your current phone package was set up before 4/14/09 and you are interested in the Astound Phone Portal, please call 1-800-427-8686 to see how you can switch to one of our newer phone packages.

How to Set Up Your Voice Mailbox
Phone Packages Purchased After 9/16/08 Phone Packages Purchased Before 9/16/08
  • Dial your own 10-digit phone number from your home phone, or dial *9.
  • You will be asked to enter your password. This will be the last 4 digits of your telephone number until it's changed during the setup procedure.
  • You will hear detailed instructions for changing your password, recording your greeting, and more.
  • Dial the Voice Mail Access Number

    Burlingame: 650-458-6245
    Daly City: 415-341-6245
    Redwood City: 650-679-6245
    San Mateo: 650-458-6245
    San Francisco: 415-341-6245
    South San Francisco: 650-273-6245

  • When prompted, enter your own 10-digit phone number.
  • You will be asked to enter your password. This will be the last four digits of your telephone number until it's changed during the setup procedure.
  • You will hear detailed instructions for changing your password, recording your greeting, and more.
Accessing Voice Mailbox from Home
Phone Packages Purchased After 9/16/08 Phone Packages Purchased Before 9/16/08
  • Dial your own 10-digit phone number from your home phone, or dial *9.
  • Enter your password when prompted.
  • Dial the Voice Mail Access Number

    Burlingame: 650-458-6245
    Daly City: 415-341-6245
    Redwood City: 650-679-6245
    San Mateo: 650-458-6245
    San Francisco: 415-341-6245
    South San Francisco: 650-273-6245

  • For Basic and Value Voice Mailboxes:
    - Press *9
    - Enter your password when prompted. You will hear the number of messages you have.
  • For Family Voice Mailboxes:
    - Press *9
    - Press 1, 2, 3, or 4, depending upon which mailbox you're accessing.
    - Enter your password. You will hear the number of messages you have.
Accessing Voice Mailbox Away from Home
Phone Packages Purchased After 9/16/08 Phone Packages Purchased Before 9/16/08
  • Dial your own 10-digit phone number.
  • When the greeting begins, press the star (*) key.
  • Enter your password when prompted.
  • Dial your local Voice Mail Access Number

    Burlingame: 650-458-6245
    Daly City: 415-341-6245
    Redwood City: 650-679-6245
    San Mateo: 650-458-6245
    San Francisco: 415-341-6245
    South San Francisco: 650-273-6245

  • Enter your 10-digit phone number.
  • When the greeting begins, press the star (*) key.
Message Playback Information
Phone Packages Purchased
After 4/14/09
Phone Packages Purchased
9/16/08 - 4/13/09
Phone Packages Purchased
Before 9/16/08
  • Press (77) to rewind 5 seconds
  • Press (99) to fast-forward 5 seconds
  • Press (#) to keep current message and skip to next message
  • Press (3) to delete current message
  • Press (*) to rewind 5 seconds
  • Press (#) to fast-forward 8 seconds
  • Press (5) to keep current message and skip to next message
  • Press (3) to delete current message
  • Press (*) to rewind 5 seconds
  • Press (#) to fast-forward 5 seconds
  • Press (1) to pause for 30 seconds (press any other key to resume)
  • Press (8) to skip to next message without changing the message status of the present message
  • Press (9) to exit the present function
Message Indicator

If you have a new voicemail, the line will have a "staggered" dial tone when you pick up the line. This will continue until you have called and checked your voicemail.